QUALITY LEADERSHIP INTERVIEW OUTLINE Essay Example | Topics and Well Written Essays - 750 words

QUALITY LEADERSHIP INTERVIEW OUTLINE - Essay Example 2. The response of Mr. Braun to the question on competing in quality is also very unique. It is evident that their service is a ground breaker and a â€Å"first† entrant in the public transport provision sector and that is why they are convincing the public to shift to using bus as compared to automobiles. 3. Mr. Braun’s response to the third question i.e. monitoring competition, I believe it is not really up to the mark. I believe that he has overlooked the fact that Pace South Holland has indirect competition in form of automobiles, car pool services, private contracted bus-van service providers etc. Monitoring competition in this case would be: b) -Another way would be to see what value added features home-pick & drop provider, contracted bus/van carriers and car pool service providers are providing and value adding to Pace South Holland’s current services. c) -Another way would be to estimate the cost the customer is paying by availing the other options and improving their own service in such a way that it is economical and comfortable for the customer to use their bus service as compared to other ways of traveling. 4. Mr. Braun’s response to the question relating to quality process is incomplete in the sense that we understand that benchmarking is necessary and a good move but how can we be sure that the needs of the riders are being satisfied? Another aspect he is vague about is; what exactly are the goals that they are achieving and what goals do they need to improve upon? He also evaded providing reasons of achieving or not achieving the goals. My suggestion would be to include a â€Å"feedback form’ in the pockets of the seats and requesting the riders to fill them up. This process may really determine whether the customers are really satisfied or not? Or what else they may require to improve upon the services. 5. Once again in his response to the question relating to the aspect of quality that is most effective, Mr. Braun refers vaguely